❓ Frequently Asked Questions (FAQ)

1. How long can I use the earbuds on a single charge?

The charging case holds enough power for about 3 additional full recharges, giving you a total use time of up to 16 hours (4 hours x 4) before the case itself needs to be plugged in.

2. What is the AI Translation function?

Certain versions of the NE20 are marketed as having an AI Translation feature, allowing for real-time translation through a connected app. Note that the reliability and functionality of this feature can vary.

3. Do they have a gaming mode?

Yes, Sirexa HTC NE20 Earbuds have Low-Latency Gaming Mode to minimize audio delay for a better gaming and video playback experience. You can often switch to this mode by pressing and holding the right earbud for 2 seconds.

4. Do these earbuds have Active Noise Cancellation (ANC)?

The Sirexa HTC NE20 primarily features ENC (Environmental Noise Cancellation) technology, which specifically targets and filters out background noise during phone calls for clearer voice transmission. It typically does not include ANC for music listening.

5. What's exactly inside the box of Sirexa HTC NE20 Earbuds?

• 2 x Earphones (Left and Right Earbuds): The main product pair.

• 1 x Charging Case: This case features the built-in battery and LED/LCD screen display.

• 1 x USB-C Charging Cable: Yes, a USB Type-C charging cable is included for powering the charging case.

• 1 x Quick Start Guide/User Manual: Instructions for setup, pairing, and controls.

• 1 x Lanyard: A strap for easily carrying the charging case.

6. What is the waterproof rating?

The earbuds generally have an IPX4 rating. This means they are resistant to splashing water from any direction, making them perfectly safe for sweat, intense workouts, and light rain, but they should not be submerged.

7. What is the shipping time for the Sirexa HTC NE20 Earbuds?

Shipping times may vary. Please refer to our Shipping Policy for detailed information.